Refund Policy

At Semondé Vision Inc., we take pride in the craftsmanship and quality of our products. If you are not fully satisfied with your purchase, we are here to help.

 

1. Eligibility for Returns

• Items may be returned within 14 days of delivery.

• Products must be unused, in original condition, and in original packaging.

• Proof of purchase is required.

 

2. Non‑Returnable Items

• Custom or personalized items

• Digital products

• Gift cards

• Clearance or final‑sale items

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3. Refunds

Once your return is received and inspected:

• Approved refunds will be issued to your original payment method.

• Shipping fees are non‑refundable.

• You will be notified if your refund is approved or denied.

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4. Exchanges

We offer exchanges for defective or damaged items. Contact us within 7 days of delivery with photos of the issue.

 

5. Return Shipping

• Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.

• We recommend using a trackable shipping service.

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6. Contact for Returns

Email us at svi@semondevision.com to initiate a return or exchange.

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Last updated: Feb 16, 2025